Computer Repair – CoSer 512 – 6312

Computer Repair supports schools and departments by helping maintain the devices needed for teaching, learning, communication, and daily operations. When technology works, schools can work more efficiently. When it does not, support matters.

This service helps diagnose, repair, and maintain computers and related equipment used by staff, students, classrooms, offices, and programs. Support may include hardware troubleshooting, device repair, software support, system updates, basic maintenance, parts replacement, and assistance with equipment that is not functioning properly.

Schools rely on technology every day. Teachers use it for instruction. Students use it for learning. Staff use it to communicate, manage information, and keep school operations moving. Computer Repair helps reduce downtime so users can return to their work as quickly and smoothly as possible.

The goal is practical and important: keep devices reliable, safe, and ready to use. By providing repair and maintenance support, this service helps extend the life of technology equipment while supporting the larger technology needs of schools and programs.

Computer Repair plays an essential role in the technology support system. It helps ensure that computers and devices remain functional, dependable, and available for the people who need them most.

Services:

• CVES has a Dell-certified technician on staff, able to repair Dell Desktops and Laptops that are under warranty at no additional cost.   We can provide non-warranty repairs on all other commercially available computers and laptops at the cost of just part(s).
• We can repair cracked or broken LCD screens including but not limited to iPads, iPhones, Android Tablets, and Chromebooks for a fraction of the cost.
• We are able to access parts for HP LaserJet printers, and repair most other Manufacturers’ standard LaserJet printers in a timely manner.

• We can facilitate direct, non-warranty Apple repairs at the cost of parts, and facilitate Apple Warranty repairs by sending directly to Apple.

Equipment Repair Examples:

Portable Devices:

• iPads/iPods/iPhones, Android Tablets, Chromebooks, Microsoft Surface, and Windows Tablets

Computer equipment:

• Desktops, laptops, All-In-One Computers, External Drives and UPS systems

Printers:

• Color Laser Printers, Black and White Laser Printers, and Inkjet Printers

Cost Effective Repairs:

Districts that are a part of the Co-ser are only charged for the required replacement parts.  Many repairs can be performed without the need to order any parts at all.  In the cases where parts are necessary, they are purchased through vendors that supply OEM quality parts to assure a smoother and more reliable repair.  If for some reason a machine that is sent in for repair cannot be repaired, or is not cost effective for repair, the option is available for having the machine stripped for useable parts and stored on site for future repairs or sent back to the district for self-serviceable repairs such as RAM upgrades. One good example would be a defective motherboard on a MacBook laptop.  While the motherboard might make the laptop itself cost-prohibitive for repair, it has many parts attached that are still good and can be used in future repairs.  The LCD screen can be saved for a cracked screen repair, the RAM can be saved for a RAM upgrade in a slower machine that takes the same type of memory, and the HDD can be used to replace a defective HDD in any machine that takes a similar size drive. We also maintain a supply of regular or standard repair parts to speed up the repair process such as disc drives, hard drives and power supplies. If requested by the school district we can order parts ahead of time for fast replacement, for example iPad Air 2 LCD screens.

Data Privacy:

Data contains sensitive information, including student records, personnel records, financial data, and protected health information. If the information on those systems is not properly removed before the equipment is disposed of, that information could be accessed and viewed by unauthorized individuals. As such, CVES takes extra precautions in disposing of Technology Equipment, including removing and physically destroying hard drives. If requested by the school district we can return any hard drives to that school district.  We also would only examine/extract the hard drive’s contents by the request of the school district.

School Support Services
CVES BOCES
1443 Military Turnpike Ext.
Plattsburgh, NY 12901

Tel: (518) 561.0100 x375
Fax:(518) 561.0240